Appointments

To book An appointment:

Please Call us on – 01939 250 237

Or visit patient access to book an appointment.

The NHS App allows you to access a range of NHS services, including appointment management. You can download the NHS App on your phone or tablet. You can also access the same services in a web browser by  logging in through the NHS website. Click this link https://www.nhs.uk/nhs-app/account/

Change or Cancel An Appointment

If you have Patient Access – Appointments can be cancelled online – otherwise please call or visit the surgery to cancel appointments. We encourage and thank patients for cancelling rather than just not attending as this frees the appointment for someone else to use.

To change an appointment. please contact the surgery.

Think before calling us

Could you get help for this yourself? Please do try to self care when possible if you are usually well. See https://www.shropshiretelfordandwrekin.nhs.uk/your-health/self-care/. Self care is the best choice to treat minor illnesses, ailments and injuries. A range of common illnesses can be treated at home simply with over the counter medicines and plenty of rest. Self care is important throughout our lives to prevent ill health and treat minor conditions, which can be managed at home by yourself or with support from your community pharmacy.

• PHARMACIST as first point of call – The Pharmacy First Service Can Help Patients with the following:
  • Sinusitis
  • Sore Throat
  • Ear Ache in 1-17yrs
  • Infected insect bites and stings
  • Impetigo
  • Shingles
  • Uncomplicated UTI in Women under 65
• EYE problems? Look at MECS scheme on https://www.shropshiretelfordandwrekin.nhs.uk/your-health/where-to-get-advice-and-help/mecs/
• MENTAL HEALTH? Access line 0300 124 0365 for anybody who is worried about their mental health

Appointment information

All visits to the doctor and nurses (routine or urgent) are by appointment only.

When you phone to book an appointment, you will be asked what sort of problem it is. This is so our team can guide you to the most appropriate person to help you.

We continue to offer: pre-bookable appointments – via telephone consultation or face to face and on the day calls at two points throughout the day (see below).

Cancellations / Missed appointments

A national survey has highlighted that missed GP appointments costs the NHS £180 million per year. If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

First Language

If English is not your first language and you think you may not be able to communicate effectively with our staff please ensure that you either bring a member of your family whom you are comfortable acting as a translator or we will do our best to arrange for an appropriate professional translator.

Type of Problems for “on-the-day” or Urgent appointments

This is only intended as a general guide and is not an exhaustive list. Please discuss any cases of doubt with the receptionist who will contact the GP if needed.

Minor illnesses that… …you have had a long time or have been to pharmacist already …. or where you are on significant medication/ heart, lung or significant health problems > 2 years or > 70 years of age	– sore throats – sinusitis – ear pain – cough / possible chest infection / breathless – rashes and also unwell – unwell children – children with fever more than 5 days
Painful problems	– severe abdominal pain (please bring a urine sample) – severe back pain – suspected urine infections / cystitis – will usually be booked with Practice Nurse (urine sample required)
Symptoms of cancer	– breast Lumps – testicular lumps – coughing blood – passing blood – urine (not an obvious infection) or blood in stools – lumps in neck / glands – weight loss – abdominal swelling
Mental Health – that cannot wait for routine appointment	Please also consider the Shropshire Access line 0300 124 0365 for anybody who is worried about their mental health.