Mental health services

One in four of us will experience some kind of mental health problem at some time in our life. There are many services and organisations that offer help and support to people with mental health problems.


Wellbeing and Mental Health Helpline

The Lancashire Care Foundation Trust helpline service is available within Lancashire to anyone concerned about their mental health, or that of someone they know. The trained operators can access an information database to provide you with mental health information, details of local and national support services, or are there simply to listen. They aim to provide immediate emotional support for anyone experiencing distress, and aim to empower callers through information to make their own choices about how their health care needs may be met.

Monday to Friday, 7pm–11pm; Saturday and Sunday, noon to midnight.

Telephone: 0800 915 4640 (freephone number)

The Samaritans

The Samaritans offer emotional support 24 hours a day, in full confidence.

Telephone: 08457 90 90 90 (charges apply)

Email: [email protected]

Rethink Mental Illness

The Rethink advice and information line provides practical advice on different types of therapy and medication, benefits, debt, money issues, police, courts, prison and your rights under the Mental Health Act.

Monday to Friday, 10am–2pm

Telephone: 0300 5000 927 (calls charged at your local rate)


Mind’s information line can answer questions about types of mental health problems, where to get help, drug and alternative treatments and advocacy.

Telephone: 0300 123 3393 (UK landline calls charged at local rates, while charges from mobile phones vary considerably)

Email: [email protected]

Mind also offers a legal advice service, which can offer legal advice on mental health, mental capacity, community care, human rights and discrimination/equality related to mental health issues.

Telephone: 0300 466 6463 (UK landline calls charged at local rates, while charges from mobile phones vary considerably)

Email: [email protected]

GP (family doctor)

If you are concerned about your mental health, you should first visit your GP. If you have a good relationship with your doctor, you may find it helpful just to know there is someone you can talk to about the feelings you are having.

If you prefer, you can ask to see another doctor at the same practice or make an appointment with a different practice in your area. Details of Fylde and Wyre GP practices can be found here or on the NHS Choices website.

GPs, in combination with counsellors, can successfully treat some less complex mental health conditions, such as mild to moderate depression, anxiety and some eating disorders. Your GP will be able to prescribe any medicines that are needed to help with your symptoms and specialist services if he/she feels they will help you.

24/7 online mental health support from the Big White Wall

Anyone who is aged 16 or over, and who is experiencing emotional or psychological distress can visit The CCG has commissioned this service, which is free to Fylde and Wyre residents, or you can choose to join by paying a subscription of £24 per month.

The Big White Wall is an online early intervention service for people in psychological distress. It combines social networking principles with a choice of clinically informed interventions to improve mental wellbeing.

The Big White Wall provides an environment in which members feel safe and supported while remaining anonymous. It can be accessed 24/7 and has staff (Wall Guides) who ensure the full engagement, safety and anonymity of all members.

Anyone can contact the Big White Wall with any issue that is causing them emotional or psychological distress. This can include anxiety, stress, feeling low and depressed, feeling out of control and trauma; all of which may be triggered by life events such as the loss of a loved one, relationship breakdowns, employment-related issues, financial crisis, sexuality, isolation, or alcohol- or drug-related problems.

Big White Wall offers a range of help, including:

  • Talk therapy in community, groups and on a one-to-one basis
  • Guided groups informed by recognised therapies such as cognitive behaviour and interpersonal therapies
  • Extensive Useful Stuff section on the website to help people self-manage psychological distress
  • Networking based on peer support, including the ability to make friends and follow their moods and activities
  • Highly creative self-expression – for example, members use powerful images, drawings and words to make vibrant and expressive ‘bricks’ that are posted to the wall where they can choose to share and discuss the underlying ‘story’ of their pictures and words
  • LiveTherapy – one-to-one online therapy with experienced counsellors and therapists, via webcam, audio or instant messaging (to access LiveTherapy users will require a referral from their GP)

Specialist mental health services

There are a number of specialist services that provide help, including counselling and other talking treatments. You may also need help with other aspects of your life, such as claiming benefits or dealing with housing problems. Often, these different services are coordinated by a community mental health team, who can also treat and support people who may have more complex mental health needs.

Lancashire Care NHS Foundation Trust is the CCG’s main provider of adult mental health services. Information regarding the services they offer can be found at:

Lancashire Care NHS Foundation Trust is also the CCG’s main provider of mental health services for children and adolescents.

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