Action Point	Objective	Action Required	Constraints or implications of not applying the Action	Intended Outcome	Monitoring	

Electronic Prescribing	
To make all patients aware of the service	
To Sign Post /Inform
To post the survey results which confirms that most patients are very happy with the service
	
None seen 	
The lighten the trips  of patients to and from surgery.  Time saving for patients.	
Mini survey in September 2014	

Resurface road leading to car park

To even the surface of the road leading to the car park	
Some work has started 	
None anticipated	
To improve physical access to the practice	
Complete by September 2014	

Attitude of all staff to patients	
To provide a friendly and polite service to all patients.	
To continue to provide the service that the majority of patients feel they get.  To please those who are not so pleased.	
None	
An even bigger percentage of patients who are happy.	
Ongoing